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COVID-19 Response

Friday, April 24, 2020

Re: COVID-19: Notice of Delivery Delays from Canada Post

To our valued customers:

We are currently processing all orders and shipping them within 2 business days. However, we have been notified by Canada Post that delays are expected with all parcel deliveries due to the high volumes they are experiencing and important safety measures they have taken.

This is a statement from Canada Post: “Canadians are shopping more online while they’re isolating at home, which means we’re processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. The large volumes and additional safety measures for our employees – including physical distancing inside facilities that were never designed for keeping people two metres apart – mean it is taking longer to process parcels. We are working hard to serve our customers while doing so in a responsible manner. The safety of our people and the communities we serve must come first.”

We will continue to process and ship orders within 1-2 business, but expect a delay in the arrival of your order. Thank you for your patience and understanding.

Stay safe and connected!  

With love,
Andrea & Stephanie

 

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Friday, April 3, 2020

Re: COVID-19: Business Remains Open

To our valued customers:

As these are unprecedented times, we wanted to ensure you that we are open for business.  As a fairly new start up company, we are currently able to work at our own homes while still providing you with the same level of customer service and products you love.  

All bracelets and DIY kits are handmade in Ontario, Canada and are shipped locally through Canada Post.  While postal workers continue to deliver mail service to the best of their abilities with new restrictions in place, please note that we cannot guarantee delivery time at the present.  For more information on how Canada Post is handling personal and business mail, please visit their website.  

Thank you for your continued support and your patience as we all navigate these uncertain waters.

Stay safe and connected!  

With love,

Andrea & Stephanie